FAQ'S

Where is Glow Mama Rituals based?

Glow Mama Rituals is a one-woman passion project born in the South West of Western Australia. Created to help you pause, reset and reconnect, our skincare and wellness treasures offer a touch of mindful luxury to modern womanhood. Every product is botanical, vegan, cruelty-free and made with love.

Where do your products ship from?

Every Glow Mama Rituals product begins its journey on the Gold Coast, where it’s expertly crafted by a trusted Australian manufacturer to ensure safety, quality and care in every formula. Once perfected, each product is sent to me in Western Australia for final inspection and personal packaging, then lovingly delivered to you.

Are your products ethically made?

Yes - always. Our ingredients are carefully vetted for both quality and ethics. All Glow Mama products are cruelty-free, non-toxic and responsibly sourced. We are committed to never using exploitative labor, ever.

How do I responsibly dispose of products?

To learn how to responsibly recycle or dispose of each packaging component, please see our (Packaging & Recycling Guide) for full details and mindful recommendations.

How long will my order take to arrive?

Tracking details will be emailed once your order is on its way, please refer to our (Shipping Policy) for full details.

Do you accept returns?

If you change your mind, returns are accepted within 14 days of delivery. However, if a product is faulty or arrives damaged, you are entitled to a repair, replacement, or refund within a reasonable period after purchase under Australian Consumer Law. This applies even after the 14-day change-of-mind period. Please see (refunds policy) for full details.

Can I contact someone for help?

Absolutely. Reach out anytime at glow@glowmamarituals.com.au and I’ll get back to you within 1–2 business days.