Refund policy
We hope you love your Glow Mama Rituals experience. However, if you change your mind, we offer returns within 14 days of receiving your order.
To be eligible, your item must be unopened, unused and in its original packaging, with proof of purchase. We don’t charge any restocking fees.
Customers are responsible for return postage costs unless the item is faulty or sent in error.
We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked parcels.
To start a return, please contact us at glow@glowmamarituals.com.au.
All returns must first be approved before being sent to our address:
Suite 96, Ground Floor, 50 St Georges Terrace, Perth, WA 6000
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll assess the issue and make it right as soon as possible.
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund for faulty goods within a reasonable time after purchase.
This applies even after the 14-day change-of-mind period.
Exceptions / Non-Returnable Items
We cannot accept returns on:
• Opened or used skincare products
• Sale items
If you’re unsure whether your item qualifies, please contact us before returning it.
Exchanges
If you’d like to swap for another item, please return the original for a refund (once approved) and place a new order for the desired product.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
Approved refunds are processed to your original payment method within 10 business days.
Please allow time for your bank or payment provider to complete the transfer.
If more than 15 business days have passed since your refund was approved, please contact us at glow@glowmamarituals.com.au
Note:
If you change your mind, returns are accepted within 14 days of delivery.
However, if a product is faulty or arrives damaged, you are entitled to a repair, replacement, or refund within a reasonable period after purchase under Australian Consumer Law. This applies even after the 14-day change-of-mind period.